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ERIC Number: ED354044
Record Type: Non-Journal
Publication Date: 1993-Feb-1
Pages: 21
Abstractor: N/A
Reference Count: N/A
The Human Side of Quality: Employee Care and Empowerment.
Thor, Linda M.
Frequently, educational institutions seeking to implement Total Quality Management (TQM) as a means to improve institutional effectiveness, overemphasize training in the application of TQM tools and fail to fully address human needs and concerns, such as the critical issue of employee empowerment. Four principal barriers exist to adequately addressing the personnel side of TQM: (1) time; (2) aversion to change; (3) middle management; and (4) attitudes. For TQM to be effective, adequate time must be provided to train people properly, reach appropriate decisions, implement a new way of thinking, and change the institutional culture. In addition, middle managers must be encouraged to change from people who control, demand, and solve problems independently, to those who empower, coach, and facilitate problem solving. Finally, an important part of implementing TQM is inspiring employees with a shared vision of the future and reducing individual fears to create an organizational climate of teamwork and innovation. At Rio Salado College (RSC) in Phoenix, Arizona, the TQM program emphasized the development of a shared and believable vision among employees at all levels. Through collective brainstorming, RSC developed a vision statement of how the college would appear in the year 2000. An employee survey was used to identify employees' principal fears and helped open the doors of communication for dealing effectively with those fears. Other features of the TQM program at RSC include an employee training program, an Employee Empowerment Training Manual, a weekly President's bulletin, a monthly President's breakfast with a small group of employees randomly selected across all levels, and a Rewards and Recognition Program. (PAA)
Publication Type: Opinion Papers; Speeches/Meeting Papers
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A