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ERIC Number: ED353500
Record Type: Non-Journal
Publication Date: 1992-Aug
Pages: 9
Abstractor: N/A
Reference Count: N/A
Improving Performance and Retention through Video Assessment: A Longitudinal Study.
Scott, Deonda R.; And Others
Several studies have found that a realistic job preview reduces the rate of voluntary turnover. This study was conducted to determine whether the addition of a video-based test to a traditional selection process would improve selection decisions, increase the accuracy of job expectations, and reduce turnover. Bank tellers (N=180) who had been selected using a traditional selection procedure (application, telephone screening interview, unstructured interview, and reference check) were compared with tellers (N=250) who had been selected using the same procedure plus a video-based selection test containing a realistic job preview. Applicants who did not pass any one of the selection instruments were not hired. Supervisors completed subjective ratings and collected objective performance measures using computer-generated reports for subjects at 30-day intervals up to 180 days after hiring. Tellers hired after passing the video test exhibited significantly better performance than did tellers selected using the traditional process alone on the objective performance measures, but the two groups did not differ significantly on the subjective performance ratings. Tellers in the video group made fewer and less costly mistakes, took fewer sick days, and had less turnover than tellers in the traditional group. The results suggest that the job preview offered in the video test did not increase accuracy of expectations. (NB)
Publication Type: Reports - Research; Speeches/Meeting Papers
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A