ERIC Number: ED353443
Record Type: RIE
Publication Date: 1993
Reference Count: N/A
Guest-Service Agent. Teacher Edition.
This teacher's guide for the hospitality and tourism industry is designed to include the entry-level competencies students will need to enter any of the occupational areas identified in the front-desk section of the lodging occupations cluster. These occupations include front-desk clerk, cashier, telephone operator, guest-service agent, reservations/sales agent, bell attendant, courtesy driver, and concierge. The guide contains five units of instruction that cover the following topics: introduction to a career in guest service, introduction to the tourism industry, reservations, registration and checkout, and other front-office functions. Each instructional unit includes some or all of the following basic components of a unit of instruction: objective sheet, suggested activities, answers to assignment sheets, answers to written test, written test, unit evaluation form, teacher supplements, transparency masters, information sheet, student supplements, assignment sheets, and job sheets. A glossary of technical terms is also included. The unit components focus on measurable and observable learning outcomes and are designed for use in more than one lesson or class period. This teacher edition also contains the following information: use of the publication; tools, materials, and equipment list; competency profile; instructional/task analysis; academic and workplace skill classifications and definitions; related academic and workplace skills list; and seven references. (KC)
Descriptors: Behavioral Objectives, Classroom Techniques, Competence, Competency Based Education, Course Content, Entry Workers, Hospitality Occupations, Hotels, Job Skills, Learning Activities, Lesson Plans, Postsecondary Education, Secondary Education, Teaching Guides, Teaching Methods, Test Items, Tourism, Transparencies, Units of Study
Mid-America Vocational Curriculum Consortium, 1500 West Seventh Avenue, Stillwater, OK 74074-4364 (order no. 900301).
Publication Type: Guides - Classroom - Teacher
Education Level: N/A
Audience: Teachers; Practitioners
Authoring Institution: Mid-America Vocational Curriculum Consortium, Stillwater, OK.