ERIC Number: ED353361
Record Type: Non-Journal
Publication Date: 1992-Oct
Reference Count: N/A
Job Literacy Analysis: The Secretary Project. Summary Report.
Norback, Judith Shaul; And Others
As part of a job literacy analysis project, 63 entry-level and mid-to-executive level secretaries were interviewed from business, government, and health care settings to describe the literacy requirement skills, tasks, and materials of their jobs. In the 1-hour interview, the job incumbent and interviewer reviewed examples of different types of literacy materials used by the secretary. In the content analysis, the 562 secretary materials collected were grouped into 7 categories based on format and the function for which they were used. The 64 tasks were sorted into 11 job dimensions. Three advisory committees reviewed and critiqued the draft job literacy descriptions for the two secretary jobs. Two survey forms were developed for each of the 2 secretarial jobs and randomly distributed to 14 secretary supervisors or administrators in a pilot test. The return rate for the subsequent nationwide survey of 2,000 secretary recruiters was 399. Respondents in the pilot test and survey were asked whether secretaries in their companies used the materials and rated the importance of various tasks that the secretaries performed using these materials. Results showed that the Job Literacy Analysis methodology used to analyze the literacy requirements of these jobs was effective. (The six-page report is followed by seven tables: subgroup analyses; usage of materials by entry and by mid-to-executive level; most important tasks linked to materials--entry and mid-to-executive levels; and skills summary lists for both levels.) (YLB)
Publication Type: Reports - Research
Education Level: N/A
Authoring Institution: Educational Testing Service, Princeton, NJ.