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ERIC Number: ED352982
Record Type: Non-Journal
Publication Date: 1992-Jun
Pages: 44
Abstractor: N/A
Reference Count: N/A
User Satisfaction at the Columbus College of Art & Design: A Measure of Library Effectiveness.
Strautz, Elizabeth
Library effectiveness--in particular, user satisfaction--is difficult to measure because it is a vague, subjective concept that is different for every person who enters the library. Library assessment traditionally has been measured by: (1) how well it has been meeting its stated goals and objectives; (2) the library processes, which include services offered to patrons; and (3) the structural properties of the library, such as the facilities, collection, and staff. However, these types of measurement evaluation criteria have ignored an important source of measurement, the library user. If the level of user satisfaction is low, then library effectiveness has not been achieved, no matter what other types of measurement criteria have been used. This particular study examines the effectiveness of the Packard Library at the Columbus College of Art & Design from the user's point of view. Questionnaires were distributed asking students to respond to questions on the library staff, hours, facilities, and collection. Demographic data were also collected, including information on the students' class rank, major, and frequency of library use. After the data were analyzed however, no significant differences in satisfaction between demographic groups appeared. Although the analysis revealed responses that were fairly neutral on many of the questions, user needs were clarified and can now be used in the library's planning processes. A copy of the student questionnaire is appended. (Contains 20 references.) (Author/ALF)
Publication Type: Dissertations/Theses - Masters Theses; Reports - Research; Tests/Questionnaires
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A