ERIC Number: ED352550
Record Type: RIE
Publication Date: 1992
Reference Count: N/A
Consumer's Resource Handbook. 1992 Edition.
Office of Consumer Affairs, Washington, DC.
This handbook for consumers begins with information on its use, content, and other sources of help. The handbook is then divided into two sections. Part I, How to Be a Smart Consumer, lists tips on getting the most for your money, handling your own complaint, and writing a complaint letter. It provides information on the following consumer issues: airline travel; selecting child care; credit cards; environment; selecting a financial institution; health hoaxes, food fads, and dangerous diets; home improvements; home shopping; long distance telephone service; mail fraud; 900 numbers; protecting your credit rating and personal privacy; product safety warnings and recalls; choosing a school; smoke detectors; used cars/car repairs; and warranties and guarantees. Part II, which is updated every 2 years by the U.S. Office of Consumer Affairs, lists offices to contact for help with consumer problems or questions. It includes the following: corporate consumer contacts; car manufacturers; Better Business Bureaus; trade association and other resolution programs; state, county, and city government consumer protection offices; state agencies on aging; state banking authorities; state insurance regulators; state utility commissions; state vocational and rehabilitation agencies; state Weights and Measures offices; military commissary and exchange contacts; Federal Information Center; selected federal agencies; and Federal Telecommunications Devices for the Deaf directory. A subject index is provided. (YLB)
Descriptors: Adult Education, Adults, Consumer Economics, Consumer Education, Consumer Protection, Decision Making, Federal Government, Home Management, Merchandise Information, Money Management, Private Agencies, Public Agencies, Purchasing, Resources, Responsibility, Safety, State Government
Handbook, Consumer Information Center, Pueblo, CO 81009.
Publication Type: Guides - Non-Classroom; Reference Materials - Directories/Catalogs
Education Level: N/A
Authoring Institution: Office of Consumer Affairs, Washington, DC.