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ERIC Number: ED352473
Record Type: RIE
Publication Date: 1992-Jul-21
Pages: 33
Abstractor: N/A
Back to Basics: Literacy at Work. Special Report. ERB Report No. 1764, Section III.
Bureau of Business Practice, Waterford, CT.
Functional illiteracy is an urgent problem for the U.S. business and industrial communities. Employers can uncover literacy problems among employees by conducting analyses of the literacy tasks needed on the job and assessing the basic skill levels of their work force. The design of a basic skills training program should be based on clearly defined company needs. Training may be provided in house, in partnership with community education programs, with help from government agencies, by community-based organizations, or in alliance with other small businesses. The corporate approach to workplace literacy is illustrated by programs at Polaroid, Motorola, Planters Lifesavers Company, and Nestle Stouffer Foods. Solutions used by smaller companies, such as Remmele Engineering, Cumberland Hardwoods, Peavey Electronics Corporation, and United Mailing, demonstrate the unique challenges facing small businesses. Examples of successful partnerships include the following: the Workplace Education Project in Tucson, Arizona; the Alliance for Literacy program in Hartford, Connecticut; and programs in Nebraska and Minnesota that specialize in teaching workers from Southeast Asia. Common features of well-run workplace literacy programs are as follows: well-defined goals and projected results; support from top management; personnel to plan and run the program; assessments and job task analyses that focus on job skills, not academic skills; materials, methods, and evaluations tied to learning goals; qualified instructors; class schedules and locations that accommodate workers' schedules; measurement methods to track progress; and flexibility to modify the program as company goals or technology changes. (Ten organizational resources are listed.) (CML)
Bureau of Business Practice, 24 Rope Ferry Road, Waterford, CT 06386.
Publication Type: Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: Bureau of Business Practice, Waterford, CT.
Grant or Contract Numbers: N/A
Note: ERB = Employee Relations and Human Resources Bulletin.