Instructional materials are provided for a course that deals with improving assertiveness and attitude at work. Designed for use in a workplace literacy project, the course, developed by Mercer County Community College (New Jersey) and its partners, is also intended to teach students techniques of dealing with difficult people and effective listening. A one-page course outline lists objectives and provides a topical outline. Informative materials, activities, quizzes, rating scales, and articles are provided that deal with these topics: what one should know about people; self-analysis/work attitude; how people perceive others; classifying behaviors; assertiveness; what happens when one listens; effective listening; personality types; "human" rights; describing behaviors; dealing with difficult people; understanding others; assessing oneself; coping; persistence; time management; establishing priorities; priority management; good planning; external and internal time wasters; controlling priorities; handling a crisis; self-generated time wasters; resolving conflict; achieving balance; job stress; problem solving; and burnout. (YLB)