ERIC Number: ED351594
Record Type: RIE
Publication Date: 1992
The Art of Active Listening.
Mercer County Community Coll., Trenton, NJ.
This document is one of a series of student workbooks developed for workplace skill development courses or workshops by Mercer County Community College (New Jersey) and its partners. Designed to help employees empathize with others' points of view, the course is intended to teach employees to listen effectively, ask the right questions, and give and receive constructive feedback. The materials include the following information sheets: handling problems and conflicts (rating sheet), benefits of effective listening, active listening, active listening worksheet, developing good listening habits, effective listening techniques, using effective listening techniques, ten commandments for good listening, handling questions, and feedback (introduction, questionnaire, principles, do's and don'ts, and action plan for giving and getting feedback). (KC)
Descriptors: Adult Education, Adult Literacy, Business Communication, Business Skills, Communication Skills, Daily Living Skills, Empathy, Employment Potential, Feedback, Job Skills, Listening, Listening Habits, Listening Skills, Literacy Education, Skill Development, Speech Communication, Workplace Literacy
Publication Type: Guides - Classroom - Learner
Education Level: N/A
Sponsor: Office of Vocational and Adult Education (ED), Washington, DC. National Workplace Literacy Program.
Authoring Institution: Mercer County Community Coll., Trenton, NJ.
Note: For related documents, see CE 062 480-501.