ERIC Number: ED351390
Record Type: Non-Journal
Publication Date: 1991-Nov
Reference Count: N/A
Feedback to Managers, Volume I: A Guide to Evaluating Multi-Rater Feedback Instruments.
Van Velsor, Ellen; Leslie, Jean Brittain
"Feedback to Managers" is a two-volume report. Volume 1 presents a simple but comprehensive process for evaluating instruments designed to compare self-views to the views of others on multiple domains of managerial behavior. Sixteen steps in evaluating a multiple-perspective feedback questionnaire intended for management development are outlined sequentially, although they are not of equal importance. The most critical decisions come early in the process to enable the elimination of instruments that clearly do not meet the evaluator's needs. The following are the 16 steps: (1) find out what is available; (2) collect a complete set of materials; (3) compare your intended use to instrument characteristics; (4) examine the feedback scales; (5) familiarize yourself with the instrument-development process; (6) learn how items and feedback scales were developed; (7) find out how consistent scores tend to be; (8) assess basic aspects of validity (determine whether or not the instrument measures what it claims to measure); (9) think about face validity; (10) examine the response scale; (11) evaluate the feedback display; (12) understand how breakout of rater responses is handled; (13) learn what strategies are used to facilitate interpretation of scores; (14) look for development and support materials; (15) compare cost in terms of value for the price; and (16) consider length a minor issue. A 16-item checklist of the steps is included, as well as a glossary of technical terms. (SLD)
Descriptors: Administrators, Behavior Patterns, Evaluation Methods, Evaluators, Feedback, Guidelines, Leadership Qualities, Leadership Styles, Managerial Occupations
Center for Creative Leadership, 5000 Laurinda Drive, P.O. Box 26300, Greensboro, NC 27438-6300 ($15; $12 per item for orders of 2-49; $9 per item for orders of 50+).
Publication Type: Guides - Non-Classroom; Reports - Evaluative; Tests/Questionnaires
Education Level: N/A
Authoring Institution: Center for Creative Leadership, Greensboro, NC.