ERIC Number: ED350471
Record Type: Non-Journal
Publication Date: 1992
Reference Count: N/A
Getting to Grips with Quality.
This booklet is written for the general reader who wants to understand important trends in vocational education and training. The first part is a description of the subject matter in a manner intended to be clear to any interested layperson. It defines quality and then discusses these changes in organizations to respond to the demand for good quality: changes to attitude throughout the organization, changes to organizational structure, and changes to organizational operation, including increased responsibility for quality. The linkage of statistics to quality is examined, and key quality principles are discussed. Australia's industry restructuring method is then described. McDonald's is considered as an international example. Introduction of material on quality into Technical and Further Education courses is addressed. Other topics are the importance of strategic planning and the evolution of quality control in Australian organizations. The second part gives an annotated list of 10 publications. (YLB)
Descriptors: Attitude Change, Change Strategies, Foreign Countries, Industry, Management Systems, Organizational Change, Organizational Development, Postsecondary Education, Quality Control, School Business Relationship, Secondary Education, Vocational Education
TAFE National Centre for Research and Development, Ltd., 252 Kensington Road, Leabrook, South Australia 5068, Australia.
Publication Type: Guides - Non-Classroom
Education Level: N/A
Authoring Institution: TAFE National Centre for Research and Development, Ltd., Leabrook (Australia).
Identifiers - Location: Australia