ERIC Number: ED350044
Record Type: Non-Journal
Publication Date: 1992-Oct-15
Reference Count: N/A
User Satisfaction Survey, 1992: Research and Planning Division, Pima Community College. An Analytical Report of Results.
In September 1992, the Research and Planning Division of Pima Community College (PCC), in Arizona, conducted surveys of administrators, faculty, and classified staff to evaluate three offices in the division: Institutional Research; Computer Services; and Planning. Usable responses were received from 23 administrators, 32 faculty, and 46 staff, for response rates of 52%, 21%, and 31%, respectively. The survey focused on the use and quality of services and products, and included open-ended questions. Study findings included the following: (1) 91% of the administrators, 72% of the faculty, and 50% of the staff responded positively to questions concerning the products and services of the Office of Institutional Research (OIR); (2) the OIR was used by 68% of the respondents, and was rated highest for its "PCC Fact Book"; (3) 96% of the administrators, 91% of the faculty, and 94% of the staff indicated that they used Computer Services, with 56.5% of the administrators and staff, and 31.3% of the faculty reporting daily use; (4) the two most frequently utilized computer services were E-mail/networking, and the Student Information System; (5) most Computer Services products and services were rated as "Very Useful" and of "High Quality"; (6) of 119 comments about Computer Services, 44% were positive, 33% were negative, and 24% were neutral; (7) of all Planning Office activities, development of PCC's mission was considered of the greatest importance; and (8) 73.9% of the administrators, 21.9% of the faculty, and 21.7% of the staff indicated that they had used Planning Office services and products. Data tables and the survey instruments are included. (PAA)
Descriptors: Administrator Attitudes, Administrators, College Faculty, College Planning, Community Colleges, Computer Centers, Employee Attitudes, Institutional Research, Organizational Effectiveness, Participant Satisfaction, Questionnaires, School Personnel, School Surveys, Self Evaluation (Groups), Teacher Attitudes, Two Year Colleges, Use Studies
Publication Type: Reports - Evaluative; Tests/Questionnaires
Education Level: N/A
Authoring Institution: Pima Community Coll., Tucson, AZ. Office of Research and Planning.