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ERIC Number: ED349046
Record Type: Non-Journal
Publication Date: 1992-Mar-19
Pages: 11
Abstractor: N/A
Reference Count: N/A
Quality in Education.
Lane, Marvin E.
In 1989, the president of Lamar Community College (LCC) in Colorado, together with 14 classified, faculty, and administrative staff, attended a workshop on educational quality at Fox Valley Technical College (FVTC) in an effort to begin implementing a Total Quality Management process at LCC. Following the workshop, attendees from LCC organized the Quality Improvement Council (QIC) and developed a mission statement, a values statement, and a set of guiding principles which were adopted by the college in December 1989. The following year, teams of staff, faculty, and administrators returned to FVTC to attend special training workshops on TQM implementation. Workshop attendees organized training sessions at LCC in fall 1990, consisting of 20 hours of classroom presentations and interaction. All staff at the college were expected to complete the sessions. Beginning in 1990, self-directed management teams were formed, the first one being set up within the Student Services department, followed by four more within the instructional areas. A traditional long-range planning process was initiated in summer 1991, but by February 1992 it had become obvious that the ordinary planning process would not be adequate for the TQM efforts and a new planning process was therefore initiated, involving the identification of critical processes for the campus. Among activities planned for the future are the following: staff training in the customer service model; developing a degree program in TQM; introducing quality concepts into instructional programs; and sharing LCC's experience with other institutions that are beginning to explore the quality concept. (PAA)
Publication Type: Reports - Descriptive; Speeches/Meeting Papers
Education Level: N/A
Audience: Practitioners
Language: English
Sponsor: N/A
Authoring Institution: N/A