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ERIC Number: ED348999
Record Type: RIE
Publication Date: 1989
Pages: 39
Abstractor: N/A
Reference Count: 0
Information Uses: Relating Information Needs to Information Uses in Specific Contexts.
Chang, Shan-Ju
This review of the literature examines the relationship of information needs and uses and explores some of the factors that influence the relationship. The paper begins with a review of ways that the terms "information and information need" and "information use" have been defined in the literature. It then identifies and discusses three approaches to conceptualizing user-oriented research on needs and uses: (1) the anomalous states of knowledge (ASK) approach of Belkin's model; (2) the value-added model proposed by Taylor; and (3) the sense making model (Situation-Gaps-Uses) proposed by Dervin. The impact of the context on information use is then explored using the professional settings of scientists, engineers, and executives as examples. Factors affecting information needs and use at the individual level are also explored, including users' cognitive skills, attitudes, and motivation, as well as market segmentation, information seeking behavior, user needs, and organization structure, climate or culture, policies, and environment. A proposal for conceptualizing the relationship of information needs to use and some suggestions for future research conclude the paper. (Contains 52 references.) (KRN)
Publication Type: Information Analyses
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A