Findings of a study that examined the collaborative problem-solving processes used by superintendents are presented in this paper. Based on information processing theory, the study utilizes a model composed of the following components: interpretation; goals; principles and values; constraints; solution processes; and mood. Data were derived from stimulated-recall interviews conducted with seven superintendents with reputations of effectiveness. Participants were asked about the group problem-solving processes involved in a previously audiotaped meeting with their senior administrative colleagues. Findings indicate that the superintendents placed problems in a broader context, procured majority participation, were reflective, fostered organizational learning, and sought the best group solution. (66 references) (LMI)