ERIC Number: ED347414
Record Type: RIE
Publication Date: 1992
Conflict Resolution and Mediation for Peer Helpers.
Sorenson, Don L.
This book explores conflict resolution strategies and presents a systematic approach to mediation for peer helpers. The first part examines conflict resolution. Internal and external sources of conflict are considered. Irritations, inappropriate expectations, and unknown sources of external conflict are examined. A section on looking inside ourselves discusses how to meet psychological needs, the impact of feelings on behavior, identifying feelings, listening for feelings, and acknowledging the feelings of others. The process of making choices and resolving conflict are examined. Making enlightened choices is presented in three steps: examining the alternatives, evaluating the consequences of each alternative, and making a choice. Defining the conflict, and traditional strategies for coping with conflicts are presented. A bill of rights for individuals in conflict are presented. Suggestions for the bill of rights include: the right to timeliness, direct confrontation, privacy, an egalitarian relationship, consent or dissent, change and grow, apologize or correct the situation, and the right to forgive and receive forgiveness. The second part of the book focuses on mediation. A 15-step peer mediation program is outlined, and an overview of the peer mediation process is presented. Additional thoughts on mediation such as working together to resolve the conflict, competition is not the enemy, influence, resistance, manipulation, and positive perceptions, are discussed. (LLL)
Descriptors: Arbitration, Conflict, Conflict Resolution, Decision Making, Interpersonal Communication, Peer Counseling, Peer Mediation, Problem Solving
Educational Media Corporation, P.O. Box 21311, Minneapolis, MN 55421 ($8.95).
Publication Type: Guides - General
Education Level: N/A
Authoring Institution: N/A