ERIC Number: ED346923
Record Type: Non-Journal
Publication Date: 1991-Jun
Reference Count: N/A
Using Institutional Effectiveness To Refocus the Institution's Efforts.
McDonald, Cathryn A.; Clements, Ben A.
Jefferson State Community College (JSCC), in response to external requests for accountability, developed an institutional effectiveness plan which, while demonstrating accountability, was primarily designed to improve the programs and services of the college. JSCC's plan was comprised of three components: purposes, plans, and results. As the initial step in implementing the institutional effectiveness plan, 38 operational units, ranging from Executive Leadership to the Department of Safety and Security, were identified. These functional entities were chosen by the college rather than organizational units, since activities are conducted and plans implemented at these lower operational levels. Each unit wrote a purpose and commitments statement, which linked its purposes to fulfillment of the college purposes and described the functions performed by the unit in achieving those purposes. The next step was to identify the intended outcomes or expected results. The final step in clarifying the roles of the operational units involved discussions between the units and the deans to whom they answered. As a result of this effort, roles of the operational units and their relation to the college purposes were clarified. One unexpected outcome of the project was increased awareness, particularly in the areas performing primarily administrative services, of the fact that the units existed to serve students, even if only indirectly. The document includes a table of purposes/commitments/expected results for three operational units. (JMC)
Publication Type: Reports - Descriptive; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A