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ERIC Number: ED345314
Record Type: Non-Journal
Publication Date: 1992-Mar
Pages: 22
Abstractor: N/A
Reference Count: N/A
An Examination of the Dimensional Structure of the Listening Practices Feedback Report.
Emmert, Philip; And Others
A study examined the interrelationships among the Listening Practices Feedback Report (LPFR) items to determine if an underlying theoretical construct of listening perceptions are measured by the LPFR. As part of LPFR listening training sessions, LPFR respondent and associate(s) scores were gathered from several major companies and organizations. Each subject completed Form I of the LPFR regarding their own listening behavior and then had six colleagues or associates fill out an LPFR on the listening behavior of the subject. A single randomly chosen associate's ratings, the associates' averaged ratings, and the respondent's self-ratings of all respondents were submitted to factor analysis. Results of the associates' ratings of respondents on the LPFR indicated that appropriateness, professionalism, and supportiveness in perceived listening were all factors that were positively correlated with one another. Results of self-ratings on the LPFR indicated that six factors emerged: (1) appropriate listening behavior; (2) being thoughtful and not responding in an emotional manner; (3) remembering accurately when recalling information; (4) being empathic and supportive by listening sincerely; (5) appropriately responding as listener speaking to other by paraphrasing or asking the other to speak louder; and (6) listening in a businesslike, professional manner. Findings suggest that the multidimensionality of the listening process is perceived as more complex when individuals consider their own listening as compared to considering the listening of others. (Four tables of data are included.) (RS)
Publication Type: Reports - Research; Speeches/Meeting Papers
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A