ERIC Number: ED345161
Record Type: RIE
Publication Date: 1991
Client-Centered Employee Assistance Services.
Bayer, Darryl Lee
This paper addresses delivery aspects and benefits of client-centered Employee Assistance Program (EAP) services through a review of the literature and research. EAP services are described as educational and mental health services utilized to assist employees and their families to respond constructively to job, personal, interpersonal or situational stress, substance abuse, or other problems, and to promote healthful lifestyles. The client-centered attitude as described by Carl Rogers which entails empathy, acceptance, and genuineness is discussed. It is concluded that: (1) client-centered EAP services can fulfill all EAP needs, as shown by needs assessment, contract development, quality assurance, and monitoring, evaluation, and reporting of results; (2) client-centered EAPs provide the highest quality services, as measured by high client satisfaction, minimal referral needs, elimination or alleviation of work-performance problems, and low or no relapse to maladaptive behaviors such as addiction or insubordination; and (3) client-centered EAPs show a cost advantage, as evidenced by outcome data. (ABL)
Publication Type: Information Analyses; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A
Note: Paper presented at the Annual Professional Development Institute of the Employee Assistance Society of America (3rd, Atlantic City, NJ, June 9-12, 1991).