ERIC Number: ED345092
Record Type: RIE
Publication Date: 1992-May
Upward Mobility Programs in the Service Sector for Disadvantaged and Dislocated Workers. Volume II: Technical Appendices.
Tao, Fumiyo; And Others
This volume contains technical and supporting materials that supplement Volume I, which describes upward mobility programs for disadvantaged and dislocated workers in the service sector. Appendix A is a detailed description of the project methodology, including data collection methods and information on data compilation, processing, and analysis. Appendix B discusses theoretical frameworks relevant to the key concepts addressed in the project and issues concerning evaluation of upward mobility programs. Four theories are examined: human capital, dual economy, industrial segmentation, and career development. Four methodological issues are discussed: measurement ambiguity, quantitative outcome measures, qualitative measures, and unit of analysis. Appendix C contains eight examples of upward mobility programs, found in various service sector firms, that provide a broad overview of the range of programs existing across different types of service industries. Appendix D provides case study summaries of six upward mobility programs conducted to examine exemplary programs in great detail. These summaries illustrate the complexity of factors that impinge upon each program. Appendix E is a subject matter expert interview guide. Appendix F is a case study protocol used in the study. (YLB)
Descriptors: Access to Education, Adult Education, Career Development, Case Studies, Data Collection, Demonstration Programs, Dislocated Workers, Economically Disadvantaged, Educational Supply, Employer Employee Relationship, Employment Practices, Inplant Programs, Job Training, Labor Force Development, Labor Relations, Occupational Mobility, Participative Decision Making, Personnel Management, Program Design, Program Development, Program Implementation, Service Occupations
Publication Type: Reports - Research
Education Level: N/A
Authoring Institution: National Commission for Employment Policy (DOL), Washington, DC.
Note: For volume I, the Final Report, see CE 061 199.