This coursebook provides materials for a course to improve the writing skills of workers in health care settings. The course is designed to be presented in eight sessions over a 4-week period. Stated objectives for the participant are as follows: feel more comfortable with on-the-job writing, understand and use a process approach to writing, be able to choose from several outlining and planning methods, choose effective language for both reporting and persuasive writing, and revise memos and reports with a clear purpose and an intended audience in mind. Introductory materials include course goals, outline, and four suggested writing assignments. The first section covers the communication triangle, purpose, and audience. The second section addresses these topics: the writing process, writing behaviors/styles, planning strategies, drafting strategies, and revising and editing. Worksheets are provided in the first two sections for some topics. Two tip sheets discuss reviewing someone else's writing and strategies for quick writing. Seven readings for the participant are provided: "Writing on the Job"; "A Model of the Writing Process"; "Business Writing--without Blood, Sweat, and Tears"; "Memos"; "Clear Writing Means Clear Thinking Means..."; "Keep It Short"; and "You Are What You Write: Model Memos for All Occasions." The final section contains examples of hospital writing. (YLB)