ERIC Number: ED343024
Record Type: RIE
Publication Date: 1991
Communication for Supervisors. An Offering of Step Ahead: A Partnership for Improved Health Care Communication.
Bernhardt, Stephen; And Others
This coursebook provides materials for a course to teach supervisors to communicate more effectively. The course is designed to be delivered in six sessions over a 3-week period. Stated course objectives for the participant are as follows: feel more comfortable with supervisory communication; understand language as a means of action and change; feel more comfortable praising, reprimanding, and setting goals; learn to use writing as a management tool; and project a more professional image. An introduction suggests four writing assignments. A section on manager communication contains materials on communication and communication styles. Speaking and listening are addressed in topics of the third section: improving performance with clear goals, active listening, body language, coping with criticism, and confrontation. An exercise on coping with criticism is provided. Writing is covered in the fourth section through these topics: the writing process, purpose and audience, drafting strategies, revising and editing, reviewing the writing of others, and writing tips. The next section presents six readings for the participant: "Communicating in Health Care Settings"; "Why Listening's Not as Easy as It Sounds"; "How to Run a Meeting"; "Writing on the Job"; "Memos"; and "Keep It Short." The last section contains other related materials, such as a sample hospital discipline policy, sample hospital performance evaluation and a communication skills self-assessment form. (YLB)
Descriptors: Adult Basic Education, Adult Literacy, Allied Health Occupations, Basic Skills, Communication Skills, Hospital Personnel, Hospitals, Illiteracy, Listening Skills, Literacy Education, Personnel Management, Speech Communication, Speech Instruction, Speech Skills, Staff Development, Supervisors, Workplace Literacy, Writing Skills
Publication Type: Guides - Classroom - Learner
Education Level: N/A
Sponsor: Office of Vocational and Adult Education (ED), Washington, DC.
Authoring Institution: New Mexico State Univ., Las Cruces.
Note: For related documents, see CE 060 682-686.