ERIC Number: ED343022
Record Type: RIE
Publication Date: 1991
Reference Count: N/A
Step Ahead: A Partnership for Improved Health Care Communication.
Bernhardt, Stephen A., Comp.; Meyer, Paul R., Comp.
This publication consists of materials produced by Step Ahead, a National Workplace Literacy Demonstration Project--a partnership between New Mexico State University and Memorial Medical Center, Las Cruces, New Mexico. The project abstract is a one-page summary of facts, objectives, and procedures related to this project, which provided onsite instruction at Memorial Medical Center in job-specific literacy and improved intrahospital and hospital-patient communication by revising hard-to-read documentation. The final performance report (February 1992) presents these results: 238 hospital staff attended 1,556 hours of instruction, and the project offered short courses, English skills workshops, and individual assistance and tutoring. A needs assessment (October 1990) describes information collection activities to identify needs and define program goals concerning staff and staff/patient communications at Memorial Medical Center. It proposes courses, documentation projects, liaison relationships, and intervention activities. Three progress reports (December 1990, April 1991, and August 1991) detail ongoing evaluation and commentary on the project. The final performance report and the progress reports also contain attachments that include attendance figures, ethnic participation, evaluations, and an article on the Medical Spanish courses offered. (YLB)
Descriptors: Adult Basic Education, Adult Literacy, Allied Health Occupations, Basic Skills, Communication Skills, Educational Cooperation, English (Second Language), Hospital Personnel, Hospitals, Illiteracy, Institutional Cooperation, Literacy Education, Needs Assessment, Patients, Peer Teaching, Program Effectiveness, Program Evaluation, Reading Skills, Staff Development, Tutoring, Workplace Literacy, Writing Skills
Publication Type: Reports - Descriptive
Education Level: N/A
Sponsor: Office of Vocational and Adult Education (ED), Washington, DC.
Authoring Institution: New Mexico State Univ., Las Cruces.
Note: For related documents, see CE 060 683-686.