ERIC Number: ED342530
Record Type: Non-Journal
Publication Date: 1991-Mar-20
Reference Count: N/A
Meeting the Information Needs of Rural Alaskan Students: A Strategy for Delivery.
West, Sharon M.; Smith, Steven L.
This report describes how the University of Alaska Fairbanks provides library and information services to students in rural Alaska. The Elmer E. Rasmuson Library in Fairbanks created the Extended Campus Services unit for undergraduate students, graduate students, faculty, researchers, nondegree students, and specific patron groups who needed library services at a distance from Fairbanks. The library established two electronic mailboxes where students could request books and articles on interlibrary loan or pose questions and have them answered. The Rasmuson Library also instituted a toll-free telephone number for the state. Initially, voice mail was placed on this telephone service, but was later replaced by a library staff member at the request of the students. The goal for turnaround time was 48 hours from receipt of request to mail pickup. From fall 1989 through December 1990, the library answered 586 information requests, which came from 90 Alaskan villages and towns. During this period, there was an enrollment of 8,087 students in rural Alaska, giving a 7.2% use rate. There was an increase from 5.6% use in fall 1989 to 9.5% use in fall 1990. Over 40% of the requests were filled within the 48-hour turnaround goal. More students than faculty used Extended Campus Services, and the majority of users were female. The library has begun using the facsimile machine extensively, and is planning an information-seeking skills course for rural students. This document contains several maps and figures. (KS)
Publication Type: Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A