ERIC Number: ED341424
Record Type: Non-Journal
Publication Date: 1991-Aug
Reference Count: N/A
Rancho Santiago College Student Satisfaction Survey. Research, Planning, Resource Development Report.
Slark, Julie; Pham, Nga
In spring 1991, in-class surveys were completed by 1,495 students enrolled in a random sample of courses at the Santa Ana and Orange campuses of Rancho Santiago College (RSC) to determine their attitudes about RSC and its programs and services. Study results included the following: (1) most respondents were "satisfied" or "very satisfied" with the library (86%), admissions and registration (83%), the tutoring center and the recreational/athletic program (82%), and computer services (80%); (2) less than half of the respondents were "satisfied" with the financial aid office (23%), food services (23%), personal counseling (30%), and the health center (31%); (3) on the average, students were least satisfied with parking; (4) Asians and African Americans were more frequently dissatisfied with services than Hispanics and Whites; (5) the most infrequently utilized services were child care (21%) and veteran services (22%); (6) 95% of the respondents said they would recommend RSC to a friend; (7) 24% of the students reported a household income of below $15,000 annually, and of those, 60% were not receiving any financial aid; (8) 74% of the respondents were employed, and 51% were working full-time; (9) 15% of the respondents were unemployed and looking for work; (10) 43% of the respondents lived between one and five miles of campus, and 53% lived with their parents; and (11) the most frequently cited reasons for attending RSC were to take courses needed for transfer (61%), and to obtain an associate degree (28%). Appendixes provide frequency distributions of all survey responses, as well as written responses to open-ended questions. Detailed data tables are included. (PAA)
Descriptors: Ancillary School Services, Community Colleges, Ethnic Groups, Participant Satisfaction, Program Evaluation, Questionnaires, School Surveys, Student Attitudes, Student Behavior, Student Characteristics, Student Educational Objectives, Student Employment, Two Year College Students, Two Year Colleges
Publication Type: Reports - Research; Tests/Questionnaires
Education Level: N/A
Authoring Institution: Rancho Santiago Community Coll., Santa Ana, CA.