ERIC Number: ED341309
Record Type: RIE
Publication Date: 1991-Nov-1
Achieving Academic Quality through Process Management.
Tucker, Robert W.
The assessment movement within higher education will not meet its broadest objectives unless it pays more attention to educational processes through process management. Process management holds that quality suffers when those who produce the goods or services are not directly accountable to the stakeholders in the production enterprise. Within higher education the producers are faculty and administrators and the consumers are students. Though colleges and universities must do a better job of managing educational processes, the barriers to process management are formidable as the current privileged class of faculty and administrators has little or no accountability to the needs of the host society. Key elements of academic process management are comprehensive posttest examinations, alumni impact studies, exit interviews, area examinations, and employer impact studies. Other measures should include value added student end-of-course surveys, value added faculty end-of-course surveys, comment analysis of open-ended comments from students and faculty on surveys, reviews of teaching behavior, quick access to the president or a quality committee, surveys and interviews of stakeholders on an occasional basis, and establishment of a quality committee. Students and other stakeholders must be viewed as critical consumers, not passive recipients of educational services. Two figures are included. (JB)
Descriptors: Accountability, College Outcomes Assessment, Educational Administration, Educational Assessment, Educational Change, Educational Quality, Higher Education, Institutional Evaluation, Instructional Improvement, Student Evaluation of Teacher Performance, Teacher Evaluation, Teacher Student Relationship
Publication Type: Reports - Descriptive; Speeches/Meeting Papers
Education Level: N/A
Audience: Administrators; Practitioners
Authoring Institution: N/A
Grant or Contract Numbers: N/A
Note: Paper presented to the Annual Meeting of the American Evaluation Association (Chicago, IL, November 1, 1991).