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ERIC Number: ED341110
Record Type: Non-Journal
Publication Date: 1992-Mar
Pages: 8
Abstractor: N/A
Reference Count: N/A
Listening Strategies and Behavior for Participants in Small Group Processes: A Need Based Prescription.
Tuttle, George E.
A study examined the listening needs experienced by people who engage regularly in small group communication situations. Subjects were 137 students, including graduate communication students, senior level students in organizational communication classes, undergraduate communication students in an adult re-entry program, and undergraduate students in an honors introductory communication class. Subjects completed a two-item questionnaire concerning the difficulties they encountered in listening to someone and the most frequently occurring reasons why it seemed difficult to listen in the small group environment. Responses were analyzed using the content analysis method. Results indicated that three problem categories reflected a high level of need for effective listening as viewed or perceived by subjects. The categories were: (1) "message," specifically "rambling"; (2) delivery of the message (overall delivery and monotone speaking); and (3) the speaker's negative attitude. Suggestions (drawn from the body of listening research and practical experience) for ways to improve listening in the organizational environment specifically address the three problem categories. Findings suggest that the nature of listening problems in the small group situation are only somewhat different and unique from listening problems generally, and that there is a fundamental responsibility of all members of a small group to listen attentively and to explain their positions. (RS)
Publication Type: Speeches/Meeting Papers; Reports - Research
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A