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ERIC Number: ED340846
Record Type: RIE
Publication Date: 1991-Jun-30
Pages: 63
Abstractor: N/A
Total Quality Management in Vocational-Technical Education.
Moore-Norman Vo-Tech Center, Norman, OK.
A study was conducted to provide vocational educators with resources regarding implementation of Total Quality Management (TQM). Data were gathered through development of a bibliography of resources; a survey of all Oklahoma vocational-technical schools regarding specific industries in their area using TQM components (10 responses); and site visits to Oklahoma organizations using TQM concepts. The project defined TQM and determined that it was applicable to vocational education. A general outline and flowchart on implementing the process of TQM in an educational facility were developed. Five phases were determined: commitment, organizational development, customer focus, process orientation, and continuous improvement. A list of TQM tools was developed. (Attachments to the report include survey results, list of advisory committee members, and a 31-page TQM resource bibliography listing over 400 texts, videos/films, magazines/newsletters, and bibliographies. Texts are categorized as follows: major TQM theorists; tools for planning, implementing, and continuously improving with TQM; participative management and employee involvement; statistical process control, reliability, and design of experiments; manufacturing applications; service applications; military/federal government/standards; educational applications; motivational texts for supporting the need for TQM; managerial leadership in a total quality environment; case studies of companies using TQM; and general texts on organizational change.) (YLB)
Publication Type: Reports - Descriptive; Reference Materials - Bibliographies
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: Moore-Norman Vo-Tech Center, Norman, OK.
Grant or Contract Numbers: N/A