ERIC Number: ED340846
Record Type: RIE
Publication Date: 1991-Jun-30
Total Quality Management in Vocational-Technical Education.
Moore-Norman Vo-Tech Center, Norman, OK.
A study was conducted to provide vocational educators with resources regarding implementation of Total Quality Management (TQM). Data were gathered through development of a bibliography of resources; a survey of all Oklahoma vocational-technical schools regarding specific industries in their area using TQM components (10 responses); and site visits to Oklahoma organizations using TQM concepts. The project defined TQM and determined that it was applicable to vocational education. A general outline and flowchart on implementing the process of TQM in an educational facility were developed. Five phases were determined: commitment, organizational development, customer focus, process orientation, and continuous improvement. A list of TQM tools was developed. (Attachments to the report include survey results, list of advisory committee members, and a 31-page TQM resource bibliography listing over 400 texts, videos/films, magazines/newsletters, and bibliographies. Texts are categorized as follows: major TQM theorists; tools for planning, implementing, and continuously improving with TQM; participative management and employee involvement; statistical process control, reliability, and design of experiments; manufacturing applications; service applications; military/federal government/standards; educational applications; motivational texts for supporting the need for TQM; managerial leadership in a total quality environment; case studies of companies using TQM; and general texts on organizational change.) (YLB)
Descriptors: Bibliographies, Business Administration, Educational Administration, Employee Attitudes, Employer Attitudes, Employer Employee Relationship, Leadership, Management Systems, Organizational Development, Participative Decision Making, Postsecondary Education, Program Implementation, Quality Control, Secondary Education, Total Quality Management, Vocational Education, Vocational Schools
Publication Type: Reports - Descriptive; Reference Materials - Bibliographies
Education Level: N/A
Authoring Institution: Moore-Norman Vo-Tech Center, Norman, OK.