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ERIC Number: ED340367
Record Type: Non-Journal
Publication Date: 1991-Jun
Pages: 80
Abstractor: N/A
Reference Count: N/A
ISBN: N/A
ISSN: N/A
A Survey of the Users of the Kent State University Archives.
Brunswick, John R.
The purpose of this paper was to investigate how well the Kent State University Archives serves its users. A self-administered questionnaire of 15 questions was utilized and the survey was conducted during the spring semester of 1991. It was found that the majority of archive users are undergraduate students from Kent State University doing research related to a class, with the preponderance of them majoring in the humanities. Over 90% of the users surveyed had never used the archives before, and most of the users were directed to the archives by friends, library staff, or professors, as opposed to the online public access catalog. While there were some problems indicated, on the whole users found what they were looking for, perceived the staff as helpful, and registered reasonably high levels of satisfaction. The most important factor in determining satisfaction was the amount of material found by the students, although stringent security requirements appear to have intimidated some users and thereby affected their levels of satisfaction. Positive attitudes of a large percentage of first-time users suggest that the Kent State University Archives is a valuable, but underutilized, source of information. Further research is needed in several areas, including the connection between quantity, quality, and satisfaction. A copy of the questionnaire is appended. (60 references) (Author/DB)
Publication Type: Dissertations/Theses - Masters Theses; Reports - Research; Tests/Questionnaires
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A