ERIC Number: ED340270
Record Type: Non-Journal
Publication Date: 1991-Nov
Reference Count: N/A
TQM on Campus: What the Pioneers Are Finding.
Seymour, Daniel T.
AAHE Bulletin, v44 n3 p10-13,18 Nov 1991
This article reports survey findings from a comprehensive, critical assessment of quality management initiatives at 22 pioneering colleges and universities. The 83 respondents identified key benefits of Total Quality Management (TQM) and major frustrations and problems. Key benefits included: increased involvement of people; increased listening by staff to customers; increased efficiency; improved climate and attitudes; increased respect for data based decision making; breaking down of campus barriers; improved communication across institutional components; improved focus on institutional mission; reduced redundancies; and improved cost effectiveness. Frustrations and problems identified included: time requirements; unclear commitment by top leadership; aversion to change by some; difficulties in achieving a deep acceptance of TQM philosophy; difficulties in establishing effective teams; and difficulties in identifying tangible results. (DB)
Descriptors: Attitude Change, Attitudes, Change Strategies, Cost Effectiveness, Decision Making, Educational Administration, Educational Quality, Efficiency, Higher Education, National Surveys, Quality Control, Total Quality Management
American Association for Higher Education, One Dupont Circle, Suite 600, Washington, DC 20036-1110.
Publication Type: Journal Articles; Reports - Research
Education Level: N/A
Authoring Institution: N/A