ERIC Number: ED337616
Record Type: RIE
Publication Date: 1990-May
Training Delivery Problems: An Analysis of Novice and Expert Trainers. Project Number Thirty-Seven.
Falkman, Sandra K.
A study determined what trainers considered to be the most frequent problems they faced as beginners delivering training to adult learners. Experts were then asked to respond to these problems with solutions they found to be effective. A literature review was conducted that focused on two distinct elements: the human learning principles and needs of the adult learner and a review of the competencies and instructional techniques required for the person who delivers training. Two surveys were used in the study. The first survey was sent to the entire membership of the Southern Minnesota Chapter of the American Society for Training and Development (N=984). Data for analysis were provided by 371 completed questionnaires. A list of 1,098 training delivery problems was derived. Responses were sorted and synthesized into 12 training delivery problems, which fell into 3 basic categories: those pertaining to the trainer, those describing how the trainer relates to trainees, and those pertaining to presentation techniques. Following this, questionnaires that requested solutions to these problems were developed and sent to 36 people identified as experts in delivering training; 20 responses were returned. The three or four suggestions that appeared most frequently were the basis for a job aid document consisting of three parts: (1) a list defining the 12 most common delivery problems of beginning trainers; (2) a list of expert solutions to the problems; and (3) a combination of sections 1 and 2 that provides more detail and description for each topic. Appendixes make up the bulk of this document. They include a list of 20 references; surveys; survey responses; and correspondence.) (YLB)
Publication Type: Reports - Research; Tests/Questionnaires
Education Level: N/A
Authoring Institution: Minnesota Univ., St. Paul. Dept. of Vocational and Technical Education.