ERIC Number: ED337179
Record Type: Non-Journal
Publication Date: 1991-Feb
Reference Count: N/A
Training of Technical Services Staff in the Automated Environment. SPEC Kit 171.
Bakke, Celia; Whitlach, Jo Bell
For this kit, 119 Association of Research Libraries (ARL) academic libraries were surveyed to determine the impact of online catalogs on the training needs of technical services staff and on the planning and organization of programs to meet these needs; responses were received from 66 libraries. Analyses of the responses indicated that the development of an in-house system necessitates the generation of local documentation and training. It is noted that, while online catalog system vendors generally provide formal training, in most cases this training is inadequate to the purchasing library's needs. Over 90% of the respondents with online systems plan, prepare, and provide technical services staff training; most respondents note that each staff member receives less than 8 hours of training. Training requirements differed when libraries replaced their first online system purchase with a second system. In such situations, the approach to the second system is one of staff involvement and careful planning and organization. Hands-on, group, and individualized training were the most common training methods. While most libraries have not developed a comprehensive training program for newly hired technical services employees, training is definitely being provided for new employees. Follow-up activities after initial training range widely from those meeting the needs of the individual to those addressing the needs of the entire staff. Introductory materials include a summary of the survey findings and a copy of the questionnaire with a tally of the responses to individual questions. The kit contains planning documents from five university libraries; training schedules from four institutions; training evaluation forms from three institutions; training documents from five institutions; training procedures and guidelines from two institutions; and a list of seven selected readings. (MAB)
Descriptors: Academic Libraries, Educational Planning, Evaluation Methods, Higher Education, Instructional Materials, Job Training, Library Automation, Library Personnel, Library Surveys, Library Technical Processes, Online Catalogs, Questionnaires, Research Libraries
Association of Research Libraries, Office of Management Services, 1527 New Hampshire Avenue, NW, Washington, DC 20036 ($20.00 prepaid plus $5.00 for postage and handling).
Publication Type: Collected Works - General; Guides - Non-Classroom; Tests/Questionnaires
Education Level: N/A
Authoring Institution: Association of Research Libraries, Washington, DC. Office of Management Studies.