ERIC Number: ED336810
Record Type: RIE
Publication Date: 1991
Dealing with Difficult People: A Guide for Educators.
Rucci, Richard B.
Guidelines for improving educators' leadership styles in interacting and communicating with difficult people are described in this paper. Part 1, an introduction, discusses general conflict management techniques for teachers and administrators, some of which include problem prevention, listening, and understanding verbal/nonverbal messages. Suggestions for administrators in dealing with teachers, parents, Asian and other minority parents, and students are presented in the second part. Part 3 addresses teachers' relationships with parents, peers, administrators, and students, providing strategies for the parent-teacher conference and dealing with drop-in and minority parents. The conclusion offers 10 recommendations based on shared communication and consistent leadership. (40 references) (LMI)
Descriptors: Administrator Effectiveness, Communication Skills, Conflict Resolution, Educational Administration, Elementary Secondary Education, Intergroup Relations, Leadership Styles, Parent Grievances, Parent Teacher Conferences, Public Relations, Supervisory Methods, Teacher Administrator Relationship
Publication Type: Guides - Non-Classroom
Education Level: N/A
Authoring Institution: N/A