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ERIC Number: ED336558
Record Type: Non-Journal
Publication Date: 1991-Aug
Pages: 16
Abstractor: N/A
Reference Count: N/A
ISBN: ISBN-1-85338-241-8
Quality Matters: Business and Industry Quality Models and Further Education.
Further Education Unit, London (England).
This bulletin provides descriptions of two of the most widely used business and industry quality models--the British Standards Institution system (BS5750) and Total Quality Management (TQM). The focus is on applications of the models in further education colleges. The first section clarifies what the term "quality" means, in general and in the two models, and examines such terms as quality control, quality assurance, quality system, continuous quality improvement, standard, process, learner, and teacher. The next section addresses the context within which the two models are examined. Another section describes the two models and their implementation. The BS5750 is described as a general standard to which a quality management system must conform in order to obtain a system registration mark. The description of TQM includes a discussion of its five guiding principles: creation of an appropriate climate, focus placed on the customer, management by data/fact, people-based management, and continuous quality improvements. Issues for education and training are then considered. The different philosophies and ways of operating and of managing and the different objectives of the two approaches are discussed. "Quality" inspections already in place in colleges are examined in the context of the two models. A final section describes activities in colleges regarding the choice of a model. (35 references) (YLB)
Publication Type: Reports - Descriptive
Education Level: N/A
Audience: Administrators; Practitioners
Language: English
Sponsor: N/A
Authoring Institution: Further Education Unit, London (England).
Identifiers - Location: United Kingdom (Great Britain)