ERIC Number: ED336110
Record Type: Non-Journal
Publication Date: 1991
Reference Count: N/A
Information Desk Assistants' Manual.
Bombeld, Madeleine; Crowe, Kathryn Moore
The purpose of this manual is to acquaint desk assistants (whose two major functions are to provide information and to instruct patrons how to use library materials) with the services, policies, and procedures of the Reference Department and Jackson Library at the University of North Carolina, Greensboro. Information is presented about: their responsibilities; reference techniques; performance evaluation; policies and procedures; the departmental goals and objectives; staff and librarian responsibilities; the department's organization chart; the general reference collection and the indexes/abstracts area; online catalog information; CD-ROM use policy; interlibrary loan; telephone procedures; use of the reference clipboard; the reference drawer; computer searches; bibliographies and guides; and library tours. Sample library forms accompany many of these descriptions. Also included are a series of library information sheets which summarize general library information and present information about borrowing library material; microforms; special collections/university archives; handicapped access and services; "Visualtek," the low vision aid; and the serials department and periodicals. (MAB)
Publication Type: Guides - General
Education Level: N/A
Audience: Media Staff; Practitioners
Authoring Institution: North Carolina Univ., Greensboro.