ERIC Number: ED336026
Record Type: Non-Journal
Publication Date: 1991-May
Reference Count: N/A
The Use of Perceptual Data in the Assessment of Administrative Offices. AIR 1991 Annual Forum Paper.
Gravely, Archer R.; Cochran, Thomas R.
This paper describes a systematic method of obtaining evaluative feedback based on the perceptions of various campus constituencies of a small private liberal arts college's administrative offices. A study was performed, involving two surveys conducted three years apart and using similar forms and procedures. The survey instrument assessed three major dimensions: performance of functions; responsiveness; and overall contribution with the resources available. Both surveys included a random sample of students (1986 n=205; 1989 n=299), as well as faculty (1986 n=122; 1989 n=185), administrators (1986 n=32; 1989 n=99), and support staff (1986 n=158; 1989 n=183). Overall response rates were 78.0% in 1986 and 65.1% in 1989. Respondents provided their perceptions for 44 administrative offices and were asked to list the strengths and weaknesses of each office. Several comparative listings showing the overall performance ratings of the 44 administrative offices evaluated are provided, as well as the change in the ratings from 1986 to 1989. (GLR)
Publication Type: Reports - Research; Speeches/Meeting Papers
Education Level: N/A
Audience: Administrators; Practitioners; Researchers
Authoring Institution: N/A