ERIC Number: ED335714
Record Type: RIE
Publication Date: 1991-Apr
Serving the Information Needs of the International and Minority Students at the Small College Library: A Librarian's View.
International and minority students often pose additional challenges due to cultural, linguistic, or socio-economic differences with the mostly white, middle class, highly educated (and predominantly female) public service librarians with whom they come into contact. Such differences can range from minor speech/articulation problems to major comprehension failures. Knowledge of the likely areas where miscommunication may arise, such as language, culture, and socio-economics, would allow modification of the standard styles and techniques used, in order to increase the liklihood of a successful outcome for all parties. Listening carefully, speaking slowly and clearly, and being patient are a few ways to handle language problems. Awareness of the educational hierarchies and differences in library resources in other cultures can help librarians to assist international patrons. Finally, librarians can use bibliographic instruction courses to bring minority students up-to-date on library resources and procedures, and can make these students feel welcome in the library and the university by expanding their collection of books and journals that deal with minority issues or are written by minority authors. (PRA)
Publication Type: Opinion Papers; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A
Note: Paper presented at the Annual Meeting of the Central States Communication Association (Chicago, IL, April 11-14, 1991).