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ERIC Number: ED335514
Record Type: Non-Journal
Publication Date: 1991
Pages: 72
Abstractor: N/A
Reference Count: N/A
ISBN: ISBN-0-7033-0158-6
Staff Retention. Personnel Management Module. Operational Management Programme. Second Edition.
Johnson, Peter
This module on staff retention is intended to show the direct link between problems in staff recruitment and retention and level of job satisfaction in hospitality settings. The material is presented in a self-instructional format in four sections. At the beginning of each section is a statement of the objectives that will be achieved as a result of working through the material that follows. Users of the module are asked to relate information given in the text to their own experience and knowledge. Where appropriate, suggested solutions to these questions are given on the opposite or following page. The four sections cover the following: (1) how staff view their work; (2) conditions of the job; (3) management of staff; and (4) job design. (YLB)
Hotel and Catering Training Company, International House, High Street, Ealing, London W5 5DB, England.
Publication Type: Guides - Classroom - Learner
Education Level: N/A
Audience: Students
Language: English
Sponsor: N/A
Authoring Institution: Hotel and Catering Training Co., London (England).
Identifiers - Location: United Kingdom (England)