ERIC Number: ED332759
Record Type: RIE
Publication Date: 1991-Jun-25
Institutional Improvement: Making Assessment Work for You.
Cannon, Delinda T.; And Others
Drawing from the experiences of South Carolina's Midlands Technical College (MTC), this paper offers guidelines for operationalizing institutional effectiveness and presents selected findings from MTC's efforts to assess institutional outcomes. The first section defines institutional effectiveness in terms of planning (i.e., a process documenting the intended purpose, direction, and expected outcomes of the college and providing foresight for policy formation and program development) and evaluation (i.e., a systematic process of measuring the college against its stated purpose and indicators of effectiveness in terms of accomplished outcomes). The next section identifies critical success factors, including accessible, comprehensive, high-quality programs; student satisfaction and retention; post-education satisfaction and success; economic development and community involvement; sound resource management; and dynamic organizational involvement and development. Indicators of effectiveness related to these areas are also presented. After summarizing MTC's method for operationalizing institutional effectiveness, the paper describes MTC's academic program assessment system, and efforts to build student success and college effectiveness through retention tracking. Findings from these studies and the methods used to communicate results of effectiveness measures within the college are also reviewed. The concluding section summarizes the seven steps in MTC's operationalization of institutional effectiveness and offers recommendations for implementing a similar process at other institutions. (JMC)
Publication Type: Reports - Descriptive; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A
Note: Paper presented at Annual Effectiveness and Student Success Conference (3rd, Greensboro, NC, June 23-25, 1991).