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ERIC Number: ED331545
Record Type: Non-Journal
Publication Date: 1991-Mar-4
Pages: 45
Abstractor: N/A
Reference Count: N/A
Improving the Collection of Student Accounts at Allen County Community College.
Geffert, Barbara
During the past several years, Allen County Community College has experienced a growing number of uncollected student accounts. In an effort to encourage timely payment of student charges, lower the number of students receiving payment deferments, increase cash flow at the beginning of each semester, and reduce the number of bad debts being written off by the college, a series of changes were introduced in the college's collection procedure during the 1990-91 academic year. Among other changes, the college began informing students and parents of payment alternatives including the use of credit cards and the establishment of a payment plan with an independent collection company; implemented a $35 processing fee for students unable to meet financial obligations at the time of enrollment; and offered students the option of making payments at outreach locations. To assess the effectiveness of these changes, student accounts and revenues data were compared for the two years prior to, and for the year immediately following the intervention. Study results revealed the following: (1) while in spring 1990, only 22% of student accounts were paid in full at the time of enrollment, in spring 1991, 74% of the students had paid their accounts in full; (2) by the twentieth day of class in fall 1990, there was a 46% decrease in outstanding accounts over the previous semester; and (3) the late payment processing fees generated close to $9,000 during the 1990-91 academic year. Data tables, a literature review, references, and a series of recommendations are included. (PAA)
Publication Type: Reports - Evaluative; Dissertations/Theses
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A