ERIC Number: ED329847
Record Type: RIE
Publication Date: 1991
A Model for Managing Anger and Conflict.
Anger is probably the most misunderstood and least expressed feeling. To understand anger, it is necessary to explore the process. Anger usually follows an experience of frustration, unmet expectations, loss of self-respect, and fear. The next stage seems to be anxiety, which may be interpreted as a disappointment, discomfort, or powerlessness. This anxiety is then immediately changed, usually without recognition, into feelings or actions of power and fight. Finally, relief is felt only after release of the negative energy in the body. The constructive way to deal with anger is to confront the situation. Guidelines for fighting fair include the following: (1) establishing the legitimacy of fighting; (2) dealing with one issue at a time; (3) choosing the arena carefully; (4) avoiding reaction to unintentional remarks; (5) avoiding resolutions that come too soon or too easily; (6) avoiding name calling; (7) avoiding cornering an opponent; (8) agreeing to disagree; (9) focusing on what is wanted rather than why it is wanted; and (10) maintaining a sense of humor. If fair or creative fighting is attempted, then three positive outcomes may result: an effective resolution may be found; everyone involved may maintain a clear sense of personal dignity throughout the conflict; or the relationship may be in no way damaged and may even be enhanced. (LLL)
Publication Type: Opinion Papers
Education Level: N/A
Authoring Institution: N/A