ERIC Number: ED329845
Record Type: Non-Journal
Publication Date: 1991-Jan
Stress and Burnout: An Organizational Intervention.
Goldstein, Stephen; Darou, Wes G.
This study used a combination of methods suggested by the literature to study the problem of stress and burnout in 30 employees of the Comptrollers Branch of the Canadian International Development Agency over a period of one year. A number of techniques were used, including administration of the Work Environmental Scale (WES) and the Maslach Burnout Inventory (MBI), individual counseling sessions, group problem solving meetings, and a stress clinic. Results of the WES showed that on the average, the employees demonstrated high levels of work pressure, above average involvement, task orientation, and peer cohesion; average autonomy and innovation, and below average supervisor support, control, and physical comfort; and low clarity. The results of the MBI indicated that at least 13 employees were in phase 7 or higher of the 8 phases of burnout. Ten employees referred themselves for individual counseling, six have continued for ongoing counseling, and two have decided to make career changes. Results were used by staff, management and counselors to change the course of continuing events. A follow-up on actions taken by management and a second administration of the WES and MBI will be carried out over the next few months. (LLL)
Publication Type: Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A
Identifiers - Location: Canada
Identifiers - Assessments and Surveys: Maslach Burnout Inventory