The 28 papers in this collection were presented at meetings of four sections and three round tables within the Division of Libraries Serving the General Public: (1) "Rural Community Information Services: Guidelines for Researching Need, Setting Up Services and Evaluating Performance" (Elaine Kempson); (2) "Library Activities at the Workplace" (Birgitta Modigh); (3) "On-the-Job Library Service" (Evgenija Ponomareva); (4) "Center for Children and Adolescents Books--Children's Libraries" (Elga Cavadias-Hatzopoulos); (5) "Literacy and the School Library: Librarians and Teachers Together against Illiteracy" (Christina Stenberg); (6) "Literacy and School Libraries" (Blanche Woolls); (7) "The Philosophy behind International Interlending and Its Implications for the Visually-Handicapped" (Graham P. Cornish); (8) "Interlending Audio Books for the Blind: Current Access and a Call for a Common Forum" (Thomas J. Martin and Henry B. Paris, Jr.); (9) "Listening to the Culture: Librarianship for a New Age" (John S. Smith); (10) "The Development of Library Technicians: A Review of Experience in Selected Countries" (Ian M. Johnson); (11) "Mobile Library Services as a Functional Unit in Public Library Systems: The United States Context" (Leena Siitonen); (12) "Mobile Library Services as a Functional Unit in Public Library Systems: The Brazilian and the United States Contexts" (Rosa Maria de Sousa Lanna); (13) "Book Boat Service in the Archipelago of Stockholm" (Kjerstin Thulin); (14) "Performance Measurement in Context" (Nick Moore); (15) "Measuring the Performance of Public Libraries: A Test of Nick Moore's Draft Manual" (Kenneth Sparr); (16) "Measure the Performance of Public Libraries and Your Planning Will Be Easier, More Rewarding--and More Successful" (Anna-Lena Hoglund); (17) "System Change--Model Change" (Jeno Kiss); (18) "Mission Possible: About Children's Libraries and Cooperation between Public Libraries and Schools in Sweden" (Malin Koldenius); (19) "Cooperation between Public and School Libraries in Norway" (Ellen Oyno); (20) "My Experience as a Student of Librarianship in Finland..." (Hamalwa Henock N.); (21) "Documenting African Children's Literature" (Virginia W. Dike); (22) "Cooperation between the Public Library and the School Library" (Jytte Christensen); (23) "Mobile Library Services in Kenya" (S. K. Ng'ang'a); (24) "How To Provide Elderly and Disabled Persons with Library Service through Health Care Staff and Associations for Disabled" (Brita Molin); (25) "The Evolution of Library and Information Services for Special Groups..." (William Anderson); (26) "Services to the Elderly: At Home and in the Library" (Heleen Wagenarr); (27) "Filipino Community Organizations in Melbourne (Australia): Information and Library Needs" (Radha Rasmussen); and (28) "Multicultural Librarianship in Japan" (Hiroshi Kawamura). (MAB)