ERIC Number: ED328820
Record Type: RIE
Publication Date: 1990-Aug
Reference Count: 0
Crisis Intervener Perceptions of the Stressfulness of Caller Problems.
McCarthy, Patricia R.; Reese, Robin G.
The importance of volunteers in the provision of mental health crisis intervention services has been well documented. However, the volunteer turn-over rate is quite high, due to factors such as burnout. This study examined stressfulness in relationship to caller problems, as well as variables related to perceptions of stress. In this study self-efficacy was defined as "efficacy strength," e.g., the crisis intervener's belief that she or he could respond to a specific caller problem. Crisis intervention volunteers (N=39) rated the stressfulness of 35 caller problems and indicated reasons for their ratings. Volunteer self-efficacy and demographics were also assessed. Results suggested that volunteers perceived problems as differentially stressful, with life-threatening problems rated as most stressful. Volunteers varied in their efficacy for dealing with different types of problems, feeling least efficacious for problem callers (e.g., obscene callers). Males reported higher efficacy across all problems. Most commonly endorsed reasons for stress were knowledge and skill deficits and problem complexity. Future research should examine the relationship among efficacy, stress, problem type, gender, and experience for larger samples of crisis interveners from different agencies. (17 references) (ABL)
Publication Type: Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: N/A
Note: Paper presented at the Annual Convention of the American Psychological Association (98th, Boston, MA, August 10-14, 1990).