ERIC Number: ED328021
Record Type: RIE
Publication Date: 1990-Jul
The Role of Voluntary Self-Assessment in Quality Assurance. NARF Technical Assistance Series.
Mason, Christine Y.
This guide aims to help rehabilitation facilities develop effective self-evaluation systems to improve quality assurance for supported employment. The guide proposes that quality be measured by emphasizing direct outcomes that meet consumers' specified needs and concerns in terms of decision making, determination of quality, and access to choice. A section on approaches to quality assurance discusses levels of quality assurance, national regulations, national standards, and quality through the promotion of exemplary practices. A rationale is offered for voluntary monitoring of quality assurance. Evaluation criteria of model monitoring systems are specified, and steps involved are outlined. A modified system is then proposed by the National Association of Rehabilitation Facilities (NARF). The system is based on management practices that promote quality, management components of exemplary supported employment programs, and categories for evaluating quality of exemplary programs. The NARF system includes two basic components: (1) the NARF Quality Indicators Profile which functions as a self-checklist; and (2) the Six Guiding Principles of outcomes, vision, consumer satisfaction, collaboration, organizational development/staff development, and self-evaluation. (42 references) (JDD)
Descriptors: Accountability, Disabilities, Employment Programs, Evaluation Criteria, Evaluation Methods, Models, Needs Assessment, Program Administration, Program Effectiveness, Program Evaluation, Quality Control, Rehabilitation Programs, Self Evaluation (Groups), Supported Employment, Vocational Rehabilitation
Publication Type: Guides - Non-Classroom
Education Level: N/A
Audience: Administrators; Practitioners
Sponsor: Office of Special Education and Rehabilitative Services (ED), Washington, DC.
Authoring Institution: National Association of Rehabilitation Facilities, Washington, DC.