ERIC Number: ED327896
Record Type: RIE
Publication Date: 1990-Nov
Communication Techniques for Individual and Organizational Coping with Job Burnout.
This paper reviews the literature on the causes of job burnout, a condition which has been linked with high personnel turnover, friction with co-workers and supervisors, increased dissatisfaction with both the job and the organization, job withdrawal, decreased productivity and absenteeism. The paper discusses the communication skills necessary to prevent or reduce burnout from individual and organizational perspectives. The paper places primary emphasis on coping techniques in the following areas: developing interpersonal communication skills, realigning perceptions, empathic listening, distinguishing fact from inference, confronting burnout openly, developing appropriate training programs, and increasing constructive feedback. Attached are 42 references. (Author/KEH)
Descriptors: Burnout, Communication Research, Communication Skills, Communication Strategies, Emotional Response, Employer Employee Relationship, Interpersonal Communication, Job Satisfaction, Listening, Negative Attitudes, Organizational Climate, Speech Communication, Stress Variables, Training Methods, Work Environment
Publication Type: Speeches/Meeting Papers; Information Analyses
Education Level: N/A
Authoring Institution: N/A
Note: An earlier version of this paper was presented at the Annual Meeting of the Speech Communication Association (76th, Chicago, IL, November 1-4, 1990).