ERIC Number: ED327542
Record Type: Non-Journal
Publication Date: 1989-Mar
Reference Count: N/A
The Performance-Satisfaction Relationship Revisited: Specification and Testing of a Theoretical Model. Research Report 89-07.
Pike, Gary R.
The relationship between job performance and job satisfaction was evaluated using a longitudinal model. During the winter quarter of 1987, approximately 2,000 students at the University of Tennessee (Knoxville) received a student satisfaction survey designed to measure student opinions about programs and services at the university and department levels as well as classroom experiences. The response rate was 63%. During the 1987-88 academic year, slightly more than 1,800 seniors took a required test of general educational knowledge and skills. A total of 314 students had completed both the student satisfaction survey as juniors in 1987 and the senior survey in 1988. The combined data were then matched with student records to obtain additional data on students' pre-college characteristics (American College Test scores, grade point average, gender, and race). Results indicate that a substantial proportion of the association between performance and satisfaction is an artifact of other variables. The results indicate that satisfaction has a greater influence on performance than performance has on satisfaction. This finding runs counter to theories and research about work performance and satisfaction and also calls into question the causal ordering of many of the models used to explain student attrition and persistence. (TJH)
Publication Type: Reports - Research; Speeches/Meeting Papers
Education Level: N/A
Authoring Institution: Tennessee Univ., Knoxville. Center for Assessment Research and Development.