ERIC Number: ED325617
Record Type: RIE
Publication Date: 1989
Reference Count: N/A
Literacy in the Workplace: The Executive Perspective. A Qualitative Research Study.
Omega Group, Inc., Haverford, PA.
Twenty-eight in-depth interviews were conducted with top executives in Philadelphia to discover issues and concerns about committing organizational resources over time to workplace literacy programs. Participants represented major organizations and institutions, both manufacturing and service. The executives reported that the manifestations of illiteracy in relationship to the organization are initially subtle--an increasing difficulty in hiring qualified employees, salaries for entry-level jobs escalating, or the need to restructure and downgrade job descriptions. Respondents cited schools and government as primarily responsible for producing literate students. However, difficult family situations, drugs, divorce, poverty and other factors were often cited as mitigating circumstances. Solutions to the problem of maintaining a qualified work force were designed as a correlate of the context in which the worker is held. Those who considered the worker as a resource for the organization implemented work skills training programs designed to train the workers for the task at hand and for promotion. Those who considered that training programs should support workers in the broader context of their ability to function in the community had an expanded view that included work skills literacy and personal literacy. Executives recommended that literacy be positioned as everybody's problem and that businesses be educated in ways in which they can contribute and become involved. (YLB)
Publication Type: Reports - Evaluative
Education Level: N/A
Authoring Institution: Omega Group, Inc., Haverford, PA.