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ERIC Number: ED325172
Record Type: RIE
Publication Date: 1990-Oct
Pages: 39
Abstractor: N/A
Reference Count: N/A
A Survey of New Student Satisfaction with Student Services. Matriculation Study Number 1990-1.
Alfano, Kathleen
In compliance with a state mandate to maintain accountability for matriculation funding, Moorpark College (MC) conducted a survey of new students to assess their satisfaction with the college's student services. A random stratified sample of 400 first-time students were contacted by mail and telephone during May and June 1990, and 295 usable surveys (74%) were obtained. Of the respondents, 155 had completed MC's orientation course, and 140 had not registered for the course. Of those who completed the course, 66.5% said it was excellent or good, 47.7% indicated that it had helped them with class choice, and 19.4% reported using other campus services because of the orientation course. Over 70% of the respondents rated college admissions as either good or excellent in terms of convenience, efficiency, and staff helpfulness. In comparison to students who had not taken the orientation course, students who completed the full orientation program were: (1) more likely to return for a second semester (81% vs. 61%); (2) twice as likely to have seen a counselor at least once during their first year; (3) three times as likely to have discussed with counselors other available services; (4) 10 times as likely to have discussed probation or academic progress at an academic counseling session; and (5) more likely to have taken all reading, math, and English assessment tests (92.9% vs. 21.4%). The orientation program enrolled 46.5% of all first-time students, 70.3% of MC's first-time students under 22 years of age, and 65% of the students planning to go on to a bachelor's degree. The survey instrument and answers to open-ended questions are attached. (PAA)
Publication Type: Reports - Evaluative; Tests/Questionnaires; Numerical/Quantitative Data
Education Level: N/A
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: Moorpark Coll., CA.