ERIC Number: ED325170
Record Type: RIE
Publication Date: 1990-Oct
Reference Count: 0
Paths to Success, Volume II: Student Satisfaction with Support Services (Since the Implementation of "Matriculation").
Spicer, Scot L.
In response to state directives related to the implementation of matriculation mandates, Spring Student Surveys have been conducted at Glendale Community College since 1986. The surveys are designed to: determine the level of student satisfaction with support services; seek evidence of the impact of matriculation funding on support services; evaluate orientation efforts; gauge the impact of counseling on student behavior; and assess the impact of the institution's commitment to non-discrimination in the provision of support services. Student opinions collected over the past five years have shown an increased recognition of, use of, and satisfaction with support services across all segments of the student population. Specifically, the following trends have been noted: (1) 1989 survey results showed an increase over previous years in recognition of and satisfaction with 16 of 17 support services, with only the admissions and records unit showing a percentage drop; (2) orientation activities were rated good or excellent by 60% of the 1989 respondents, compared with only 25% of the 1986 respondents; (3) the proportion of all students seeking counseling services increased significantly each year; (4) recognition and use of student services were lower among evening students, part-time students, and older students; (5) women were more likely than men to use the library and academic counseling services; and (6) satisfaction was highest among Armenian and Mexican students, and lowest among Korean students. (GFW)
Descriptors: Academic Advising, Ancillary School Services, Community Colleges, Counseling Effectiveness, Counseling Services, Longitudinal Studies, Outcomes of Treatment, Participant Satisfaction, Program Effectiveness, Program Evaluation, School Orientation, School Surveys, Student Attitudes, Student Characteristics, Student College Relationship, Student Personnel Services, Trend Analysis, Two Year College Students, Two Year Colleges, Use Studies
Publication Type: Numerical/Quantitative Data; Reports - Evaluative
Education Level: N/A
Authoring Institution: Glendale Community Coll., CA. Planning and Research Office.
Note: For volume I, see ED 312 021.